General Shipping Information

  • We only ship to addresses within the United States.  
  • We do not ship to Post Office boxes or APO/FPO addresses. 
  • Because our shipping carriers sometimes expedite deliveries, your gift may arrive on or before the specified delivery date. 
  • We do not guarantee delivery for: incorrect address, failed delivery attempts by carrier, weather-related and other carrier service disruptions beyond our control. 
  • Please ensure that your gift recipient is available to receive gift delivery. We are not responsible for delivered gifts that are left unclaimed because the recipient is out of town, relocated, or otherwise unavailable. 

Order and Delivery Cutoff Times 

  • Due to agricultural regulatory restrictions, we do not ship citrus fruit to Arizona and pineapple to Hawaii. 
  • Alaska and Hawaii deliveries require express shipping methods. As a result, standard shipping methods and certain promotional shipping methods are not available for these deliveries. 
  • Due to state agricultural restrictions, cherries cannot be shipped to California except as part of our Harvest Club gifts. Replacement of Harvest Club cherry shipments will be substituted with other fruits due to this same restriction. 

Destination Restrictions 

Due to delivery complications, we do not recommend sending gifts to hospitals, hotels or college campuses. If you decide to send a gift to one of these locations, please call them and find out the following information:

  • What is their policy on accepting packages? Some locations do not accept packages or have special guidelines.
  • How are the packages received? Many locations have a central receiving department where packages are delivered. Due to privacy and security policies, they may not allow delivery to specific rooms.
  • We cannot guarantee that packages will be delivered to recipients at hospitals, hotels and college campuses. We are not responsible for gifts that are lost on-site or for gifts that arrive after a patient/guest has checked out.

Deliveries to Hospitals, Hotels, and College Campuses 

We do not guarantee delivery to hospitals, hotels, and college campuses. When delivering to these locations, we are not responsible for gifts that are lost on-site, rejected, unclaimed in community mail rooms, or arrive after recipient has checked out, moved or has been discharged. If you choose to send to these locations, please call the location in advance to confirm the following information:  

  • What is the location's policy regarding accepting packages? Some locations do not accept packages or have delivery restrictions. If a package is rejected or misdelivered to the location, we will not replace or refund the gift. 
  • How are packages received at the location? Many locations have a central receiving department where packages are delivered. Due to privacy and security policies, they may not allow delivery to specific rooms. 

Incorrect Addresses / Reroutes 

Ensure that all gift recipient information is accurate when placing an order, including company name, apartment, floor, building, or suite numbers as applicable. Due to the perishable nature of our gifts, if the address is incorrect or incomplete, the order will not qualify for refund or replacement if the shipment is delayed, misdelivered, or returned. 

If your order requires an address change or correction, please contact us immediately. In cases where the gift is not yet assembled and shipped, we can update the order details. If the gift has already been tendered to the shipping carrier, we may be able to assist with an address update, which may incur rerouting fees and delivery delays. 

Signatures on Delivery 

While we do not require delivery signatures, our shipping carriers may require signatures for certain deliveries, e.g.apartments, hospitals, care facilities, or offices.

Failed Delivery Attempts 

We are not able to refund or replace gifts due to failed deliveries caused by recipient unavailability, refusal of package, inaccurate or incomplete shipping information, building access issues, or security restrictions. Packages delivered to a shipping access point that are unclaimed or delayed in retrieval do not qualify for refund or replacement.

Replacements and Refunds 

Due to the perishable nature of our products, all sales are final. If your order arrives damaged, is incomplete, or the product(s) delivered do not match your order, contact us within 24 hours of the order delivery (Email: customerservice@thefruitcompany.com; Phone: 1-800-387-3100). Be prepared to provide photos depicting the issue with the order. We will review the information provided and decide whether we will make a refund or replacement at our discretion. We will make no refunds or replacements due to buyer's remorse.