Customer Service from The Fruit Company
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Customer Service
We Guarantee your experience with The Fruit Company® will be as wonderful as our fruit.

Here at The Fruit Company® we not only stand by our products and service, we take pride in them. If you or your gift recipient are not completely satisfied with your gift, we’ll replace it, exchange it, or offer a full credit or refund within 30 days of delivery date. We want you to be happy with your order!

If you have any questions regarding your order or any of our services please do not hesitate to email or call our Fruit Experts. You can reach us at the following:


Toll Free: 1-800-387-3100
Fax: 541-387-3104

Call Center Hours:

Mon - Thurs  7am - 5pm PST
Fri 7am - 5pm PST
Saturday 9am - 2:30pm PST
Closed Sunday   

Frequently Asked Questions

Visit our Frequently Asked Questions page here.

Track Your Order

To track your order with your order number, email address, or phone number, click here.

Order Online

We provide a convenient, secure, online ordering system. To order online simply select an item and click on the "place order" button below the item. Our simple on-line ordering system will walk you through the rest of the process. Any challenges, simply call the toll free number above and one of our customer service representatives will assist you.

Order by FAX

Click here to view our fax order form. Simply print the form, fill it out, and fax your order to 1-541-387-3104.

Order by Mail

To order by mail click here. Simply print the form, fill it out, and mail your order to us. Be sure to include either a check or credit card information.

Our Mailing Address

The Fruit Company
2900 Van Horn Dr.
Hood River, OR 97031

Shipping

Depending on the area and time your item needs to be delivered, The Fruit Company may ship it FedEx or UPS. Choose from Ground, 3-Day, 2-Day, Overnight, Priority Overnight, or Saturday deliveries. Always give yourself an extra day for your gifts to arrive.

Substitutions

We grow over 17 varieties of fruit in our Hood River Valley orchards. Much our gift fruit is grown right here in our own orchards, but since growing seasons vary, our Fruit Buyers search every day to find the best fruit available for our gifts. Some varieties are not available throughout the entire year, while other varieties may be fantastic during part of the year but not so great during other months. Due to this, actual fruit combinations may vary depending on time of year. Rest assured, your item will arrive with the best mix of the finest fruit available!

On the rare occasion that a gourmet product or basket is out of stock, we promise that this item will be substituted for a similar item of equal or greater value.

Privacy Policy

Your Privacy is very important to us. Click to view our privacy and security policies.

Alaska/Hawaii
- Surcharge: $10.00
- No Ground or 3-Day Service
- Shipments take an additional day to arrive.

Above pricing does not apply to The HarvestClub.
The HarvestClub has its own shipping price. See our HarvestClub page.